There is no setup fee, monthly fee, or contract. You pay $10 only for a genuine HVAC customer who is successfully reconnected and handed back to your team.
1. No setup or recurring fees
The Service does not charge a setup fee or monthly subscription for the offer described on the sales page. There is no contract. Billing is tied to qualifying recovered customers, as described below.
2. What is billable
The price is $10 per genuinely recovered customer. A billable recovery means a genuine prospective residential HVAC customer confirms they need service, is successfully reconnected through the recovery process, and the opportunity is handed back to the HVAC team. A booked job, closed sale, or particular revenue amount is not promised or required for a recovery to qualify.
The following are not billable: spam, wrong numbers, robocalls, solicitors, accidental calls, unreachable callers, failed recoveries, duplicate recoveries, and non-HVAC inquiries.
3. Our billing guarantee
If the Service does not successfully reconnect a genuine HVAC customer and hand that opportunity back to your team, you do not pay for that recovery. This guarantee protects the billing event; it is not a guarantee that every recovered caller books, pays for, or completes a job.
Recovery records, callback status, handoff details, and duplicate or invalid-call checks are used to determine whether a call qualifies.
4. Incorrect charges and refunds
If you believe a call was billed incorrectly, contact the Service through your onboarding or account-support contact and include the date, caller number or recovery reference, and the reason you believe it should not be billable. We will review the recovery record. If the charge does not meet the definition above, we will remove it or issue a credit or refund to the original payment method, as appropriate.
Because there is no setup fee or monthly subscription, there are no upfront or recurring fees to refund. Approved corrections apply only to the disputed recovery or charge; they do not create a revenue or booked-job guarantee.
5. Cancellation
You may stop using the Service at any time through the onboarding or account-support contact. Valid recovery charges incurred before cancellation remain payable. No new recovery charges will be created after cancellation is processed, subject to any recovery already in progress and clearly attributable to a missed call received before cancellation.
6. Policy changes
We may update this policy if pricing, billing operations, or the Service changes. The effective date above will change when an update is posted. Any change to the price or billing terms will be communicated before it applies to future use.