This policy explains how information is handled when an HVAC company uses Missed Call Recovery or a homeowner interacts with a recovery call or message. Before public launch, the service owner should add its legal business name, mailing address, and dedicated privacy contact to this page.
1. What this policy covers
“Missed Call Recovery,” “we,” and “the Service” refer to the missed-call recovery service described on this website. The Service helps independent residential HVAC companies return missed calls, collect job details, and hand genuine customer opportunities back to the HVAC team.
2. Information we may handle
Depending on how the Service is configured, we may handle:
- Business information: owner or team names, company name, phone number, email, service area, and account or onboarding details.
- Caller and job information: caller number, call time, voicemail or message content, name, address or ZIP code, HVAC symptoms, equipment, urgency, availability, and photos or other details the caller chooses to provide.
- Recovery and billing records: callback status, handoff notes, delivery or reachability events, billable-recovery records, and payment or invoice information. Payment card details are handled by the applicable payment provider where one is used.
- Technical information: limited logs and device or browser information needed to operate the website, protect the Service, prevent abuse, and troubleshoot issues.
3. How information is used
We use information to operate the recovery process, return missed calls, send permitted messages, collect and deliver HVAC job details, notify the HVAC team, measure whether a recovery qualifies for billing, provide support, secure the Service, resolve disputes, and comply with law.
We do not sell caller or customer information. We do not use the recovery records to build advertising audiences for unrelated businesses.
4. When information is shared
Information may be shared with:
- the HVAC company that the caller intended to reach, so it can follow up and perform the requested work;
- service providers that help us provide telephony, messaging, hosting, storage, support, security, or payment functions;
- professional advisers, authorities, or other parties when reasonably necessary to comply with law, protect people or property, investigate abuse, or enforce an agreement; and
- a successor involved in a merger, sale, financing, or similar business transaction, subject to appropriate protections.
Service providers are expected to handle information only for the services they provide and under appropriate confidentiality and security obligations.
5. Calls, texts, and compliance responsibilities
The Service may use phone calls, SMS, or other communication channels to recover a missed call. Depending on the configuration and applicable law, communications may be logged, recorded, transcribed, or summarized. The HVAC company is responsible for using the Service lawfully, providing any required notices, obtaining any required consents, honoring do-not-call or opt-out requests, and making sure its forwarding and messaging instructions are accurate.
A caller who no longer wants messages should follow the opt-out instructions in the message or tell the HVAC company they contacted. Emergency situations should be directed to appropriate emergency services, not this Service.
6. Retention and security
We keep information for as long as reasonably needed to provide the Service, complete handoffs, maintain billing and business records, resolve disputes, prevent abuse, protect security, and meet legal or accounting obligations. We use reasonable administrative, technical, and organizational safeguards, but no internet or telephone system can be guaranteed completely secure.
7. Choices and requests
Depending on the person’s relationship with the Service and applicable law, a person may request access to, correction of, or deletion of personal information, or ask about an opt-out. An HVAC company should use its onboarding or account-support contact. A caller should first contact the HVAC company they intended to reach, because that company controls the customer relationship and may need to respond to the request.
We may need to verify a request and may retain limited information where required for security, legal compliance, dispute resolution, or legitimate business records.
8. Changes to this policy
We may update this policy as the Service changes or legal requirements develop. The effective date above will change when an update is posted. Continued use of the Service after an update means the updated policy applies going forward.